Privacy Policy

Privacy Policy for ZoeSteps

Effective Date: January 7, 2025

Welcome to ZoeSteps.com (“Website”), owned and operated by ZoeSteps (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our Website, you consent to the practices described in this Privacy Policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect the following types of personal data:

a. Information You Provide Directly:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely via third-party payment providers)

b. Automatically Collected Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent on the Website
  • Cookies and similar technologies

2. How We Use Your Information

We use your personal data for the following purposes:

  1. To fulfill orders: Processing payments, shipping products, and providing customer support.
  2. To improve our Website: Analyzing usage patterns to enhance user experience.
  3. To communicate with you: Sending order confirmations, promotional emails (with your consent), and responding to inquiries.
  4. To ensure compliance: Maintaining compliance with legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., subscribing to our newsletter).
  • Contractual Obligation: To fulfill and manage your orders.
  • Legitimate Interests: For fraud prevention, Website improvement, and marketing.
  • Legal Compliance: To meet legal obligations.

4. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Payment processors, shipping companies, and IT support providers.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Your Data Protection Rights

Under the GDPR, you have the following rights:

  1. Right to Access: Request access to your personal data.
  2. Right to Rectification: Request corrections to inaccurate data.
  3. Right to Erasure: Request deletion of your data (subject to legal obligations).
  4. Right to Restriction: Request restricted processing of your data.
  5. Right to Data Portability: Receive your data in a portable format.
  6. Right to Object: Object to data processing for marketing or legitimate interests.
  7. Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Payment information is not stored directly on our servers.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze Website traffic. By using our Website, you consent to the use of cookies. You can manage your cookie preferences in your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is entirely secure.

9. International Data Transfers

If you are accessing our Website from outside Nigeria, your data may be transferred to and processed in Nigeria. By using our Website, you consent to this transfer.

10. Children’s Privacy

Our Website is not directed to children under 16, and we do not knowingly collect personal data from children. If we become aware that a child’s personal data has been collected, we will take steps to delete it.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. Please review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: